Refund policy

Return & Refund Policy

At Toriba Coffee Roasters, we are committed to ensuring you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a 14-day return policy from the date your order is delivered.

How to Return an Item

If you’re unhappy with your purchase, please contact us within 14 days of delivery to request a replacement, refund, or credit note. To help us process your return quickly, please provide the following information in your message:

• Your name
• Order number
• Date of purchase
• The items and quantities you’re returning
• Reason for the return

You can reach us via howdy@toribacoffee.co.

Return Shipping Address

Please send returned goods to the following address:

Toriba Coffee Roasters Head Office
8206 Philbrook Dr
Austin, TX 78744

Return Conditions

• Merchandise must be returned in its original, unused condition with all original packaging.
• Original shipping charges are non-refundable.
• Return shipping charges must be prepaid by the customer.
• We do not accept returns on final sale items.

Exceptions

If the goods are faulty, were incorrectly described, differ from what was ordered, or do not function as expected, you may choose between:

• A refund to your original payment method,
• An exchange for a different product, or
• A credit note for future purchases.

If you have any questions or concerns, please don’t hesitate to contact us—we’re here to help!